Wednesday, May 19, 2010

In Which I am Intentionally Vague

In Which I am Intentionally Vague
Years ago, during one of my company's big excellent service initiatives, they had a senior VP put together a little video about a terrible service experience that he had.  (In fairness to the company - which I will not name - it was the airport version, not that that excuses bad service, but I believe airport versions are often run by different groups than the town versions.) Anyhoo, so this VP talked about how as a result of this experience he was never going back.  And this segued into ways to provide good experience.  So, it is with great irony that I read the announcement that thsi company is now our client. 

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