I reached out to my (non-voting) representative this week to express my frustration.
Separately I emailed a large chain to let them know a recent business decision they had made to offer a service that provided less expertise, but one imagines is also cheaper for them.
I don't always expect everything I complain about to be addressed. Sometimes I just don't want to let it pass. Corporations are going to make business decisions I don't like. But I always want them to know I noticed. To know it has affected my shopping decisions. It's become practically a pastime for people to chime in with enshitification every time something happens.
But it's worth noting, when I complain, I do so in the hopes that Congress or a corporation will attempt to do better. I know I am one person. But on average so few people reach out, I hope to add to the tally. I hope that maybe, someone who fought against the choice will read my email and say, see. Or try to nudge things back in the other direction.
Complaining isn't the only way to imagine a better world, but it's one of them.
Tara Kennedy
Note: If you are reading this outside of your normal work hours, feel free to hold off response until your work hours.
~To the world we dream about, and the one we live in now.
"Hadestown", book and lyrics by Anais Mitchell
