Monday, April 25, 2011

Training Season

Tis the season in my job where we train lots about how to do and talk and communicate better.  But you know, sometimes - while you kind of know what the right thing should probably be, it's hard to imagine it.  We all know what it looks like when someone tries to pass the buck or sort of gloss over an issue, but what does it look like when you admit an error, accept responsibility apologize and provide a plan for addressing it?  Well, I imagine it might look like this.